Shipping & Showroom Information
Our last posting date has now passed, any orders placed
over the holidays will be shipped from 3rd January.
If you would like to visit our showrooms,
you can find our Christmas opening hours here.
For any queries relating to ordering online, our customer services team can be reached by calling 01509 606011 or emailing firstname.lastname@example.org. If your query relates to our kitchen furniture, please visit our Contact page for details of our enquiries teams.
We currently offer one tracked service for all UK and international deliveries.
If your country is not listed here, please get in touch with our websales team and we may be able to arrange a bespoke delivery service.
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Guernsey, Hungary, Republic of Ireland, Italy, Jersey, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden, Switzerland, Türkiye.
Rest of the World
Australia, China, Iceland, Japan, New Zealand.
Specific delivery charges can be found within the 'Delivery & Returns' window on each item's shop page. To find out exactly what you'll pay for multiple items, please add them to a basket and proceed to the checkout where the total fee will be calculated for your shipping address.
For UK orders, you will pay one delivery charge for your whole order and this will be the maximum applicable charge.
For international orders, larger products are charged per item and these fees will stack with any charges for smaller items too.
No, we pay all duties and taxes so you will not face any additional charges when your items arrive.
Orders to mainland UK addresses usually arrive within 2-3 working days. Delivery to the Scottish Highlands and Isles may take longer.
International orders will only be dispatched when all items are ready and they should arrive within 3-5 working days. Orders outside of Europe may take longer.
We use DHL for all UK and international deliveries. Once your items have been dispatched, we’ll notify you via email with a link to tracking information.
DHL may also contact you regarding your delivery.
For UK orders, items are usually dispatched as soon as they are ready, so you may receive multiple parcels on different dates, but we will aim to combine deliveries where possible.
For deliveries outside the UK, orders are dispatched once all items are ready. If you would like to receive stocked items sooner, please consider placing multiple orders.
Our carrier will likely attempt to redeliver your items on another day, or they may leave your order in a safe place. You can contact them using the details in your DHL dispatch email to designate this safe place if you know you're not going to be home.
Please be aware that items not collected from the relevant postal depot or storage facility within the specified time will be returned to deVOL and a second delivery fee will be charged to re-dispatch them.
Our carrier isn't able to make deliveries to PO boxes.
If you need your order to be sent to an alternate address from your home, like an office or a business, you can enter a shipping address that differs from your billing address in the checkout.
Sometimes an order may take longer than expected to make and on rare occasions, our carrier may experience delays too. We aim to notify you of any delays to your order as soon as they are known. If you have received a dispatch email with a link to tracking information, please check this before contacting us about a delayed item.
Please do contact our customer services team straight away if your expected arrival date has passed and you haven’t heard from us.
We can arrange collection of some items from our Cotes Mill showroom in Leicestershire, please contact email@example.com prior to placing your order if you would like to arrange this.
Collection is not available from our London or New York showrooms.